Shipping Policy
At Tussel Hub, we’re committed to delivering your orders safely, quickly, and transparently. This shipping policy outlines how and when your order will arrive, so you always know what to expect.
Where We Ship From
We fulfill all U.S. orders directly from our warehouse in the United States. This allows us to provide faster delivery and reliable service for our U.S.-based customers.
Processing & Delivery Time
Order Processing (Handling): 1–3 business days (Monday–Friday)
Transit Time: 5–6 business days (Monday–Friday)
Order Cut-Off: Orders placed after 4:00 PM (EST) will be processed the next business day
Estimated Delivery Time: 6–9 business days total, depending on location and carrier schedules
Please note: Delivery times are estimates and may vary slightly during high-volume seasons or due to factors outside our control (e.g., severe weather).
Shipping Methods
We partner with trusted carriers, including:
UPS
USPS
DHL
OSM
Our goal is to ensure your order reaches you safely and on time. The carrier for your order will be selected based on your delivery address and best available shipping time.
Shipping Cost
Flat Rate: $5 USD for standard shipping on all U.S. orders
No hidden charges — the price you see at checkout is the final shipping cost.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package’s journey in real time, from our U.S. warehouse to your doorstep.
Changing Your Shipping Address
If you need to update your shipping address, please contact us before your order has been dispatched: support@tusselhub.com
Once the order is shipped, we cannot change the delivery address.
Incorrect Addresses
Please double-check your shipping details before confirming your order.
If a package is returned due to an incorrect or incomplete address, you will be responsible for paying the re-shipping cost.
Order Cancellations
You may cancel your order before it is shipped by emailing us at support@tusselhub.com.
If your order has already been dispatched, please refer to our Refund Policy for further assistance.
Questions?
If you have any questions regarding our shipping process, reach out to our customer support team anytime at support@tusselhub.com.
Contact Information
Business Name: Tussel Hub
Business Number:+1 (760) 772-9164
Business Email:support@tusselhub.com
Business Address: 5900 Balcones Drive suit 100, Austin texas 78731, United State
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Chat Support: 24/7