FAQ

1. What is TusselHub.com?

TusselHub.com is a US-based online store specializing in high-quality men’s jackets and outerwear. We offer a curated collection of stylish and functional pieces, ensuring our customers find fashion that speaks to their individual style, all at competitive prices. We’re committed to providing great value, quality, and exceptional customer service.

2. Where do you ship from?

Our orders are processed from our U.S. fulfillment centers or verified international warehouses, depending on the product. Shipping details will be provided on each product page.

3. Do you ship internationally?

Currently, we only ship within the United States, but we’re working on expanding to international markets soon. Stay tuned for updates!

4. How long does shipping take?

Standard shipping typically takes 8-16 business days depending on your location and the type of jacket ordered. You’ll receive tracking information as soon as your order is dispatched.

5. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.

6. Do you offer free shipping?

Yes! Free standard shipping is available on all orders over $50.

7. Can I track my order?

Absolutely. Once your order is shipped, we’ll send you a tracking number via email, so you can keep an eye on your delivery progress. You can also track it directly from our website.

8. What’s your return policy?

We offer a 30-day hassle-free return policy on all eligible jackets. If you’re not satisfied with your purchase, you can return the item(s) for a full refund or exchange within 30 days of delivery. For more details, please read our Return Policy.

9. What if I receive a damaged or incorrect item?

We’re here to make things right! If you receive a damaged or incorrect item, please contact our support team at support@tusselhub.com within 3 days of delivery, along with photos of the issue, and we’ll promptly assist with a replacement or refund.

10. Is my information safe?

Yes! We take your privacy seriously. Our website uses SSL encryption and the highest industry standards to protect your data. We never store or sell your personal information. You can review our Privacy Policy for more details.