Return and Refund Policy – Tussel Hub
Thanks for shopping at Tussel Hub. We value delivering great products and a great shopping experience. If you’re not completely happy with your order, we want to assist you.
30-Day Return Policy
You have 30 days from delivery date to initiate a return.
To be eligible for a return:
Items should be in the same condition you originally received them.
They should be unused or unworn, with original tags, and in the original package.
A receipt or proof of purchase is necessary.
If you would like to initiate a return, please email us at support@tusselhub.com.
We will send you a return shipping label and instructions on returning your item once we have approved your return request.
Items returned to us without an approved return request will be refused.
For any inquiries regarding your return, you can contact us at support@tusselhub.com.
Damaged, Defective, or Incorrect Items
Please check your order upon delivery. If you’ve been delivered a damaged, defective, or incorrect item, get in touch with us immediately so we can act swiftly and settle the problem.
Non-Returnable Items
Some items are non-returnable, such as:
Perishable goods (e.g., food, flowers, or plants)
Custom or personalized products
Personal care items (e.g., beauty or hygiene products)
Hazardous substances, flammable liquids, or gases
Gift cards or sale items
If you are not sure about whether your item is eligible, please contact us.
Exchanges
It is always best to return the original item to exchange an item. After having your return approved, you can then purchase a new item for the item you want.
European Union – 14-Day Cooling-Off Period
If your purchase was delivered to a country in the European Union, you are entitled to cancel or return it for any reason—no reason required—within 14 days.
To be eligible:
The item should not be used, should have tags, and its original packaging
Receipt or proof of purchase should be produced
Refunds
After we receive and process your return, we will let you know the status of your refund.
If approved:
Refund will be made back to your original payment within 10 business days
Processing time can take a little longer with some banks or credit card companies
If your return was approved over 15 business days ago and you have not yet received your refund, contact us at support@tusselhub.com
Contact Information
Business Name: Tussel Hub
Business Number: +1(760) 772-9164
Business Email: support@tusselhub.com
Business Address: 5900 Balcones Drive suit 100, Austin texas 78731, United State
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)